Welcome to McDonald Toyota of Fort Morgan

This team is very professional and do a great job communicating through the whole process.

Let me give you my feedback one more time since you dumb system keeps asking (this will be time #3) It was terrible!!!!!!!! the worst service anyone could possibly ask for.. IF I CAN AVOID USSING THIS SERVICE DEPARTMENT I WILL!!!!!!!!

Purchased a 2025 4Runner Limited Hybrid on 5/13/25. Had numerous issues driving the 135 miles home from dealership. Checked tires & they were over inflated by 7 PSI on each tire. Deflated tires to 33 PSI per the door thru the week & it didn’t seem to help. On 5/21 took vehicle to Discount Tire to have tire pressures & tire condition checked out. The Pre Delivery Inspection form was blank & obvious nobody reported shaking of the vehicle. I called Service Dept Mgr on 5/22 & I had to leave a message & he never returned phone calls. Was told by Sales Mgr that someone from the Service Dept had done a full PDI & test drive but didn’t have any problems & didn’t fill out the PDI form. Was told to take back to dealership to have them check issues or take to another dealership. Corwin Toyota did test drive & then a full inspection on on 5/23. Found that all 4 tires were out of balance, 1 was actually .75 out of balance & the other 3 were .25. Driving over 55 mph on the highway with these tires so far out of balance could have resulted in a wreck.

Muy buena atención y gran apoyo en mi compra son muy buen equipo de trabajo

This was my second service (under warranty) on my 2024 Toyota Rav4. The service was quick and efficient! I appreciate it.

I recently purchased a 2018 Chevy Suburban from Toyota McDonald, and the experience was fantastic! The team was super helpful, knowledgeable, and made the whole process smooth and stress-free. I truly felt supported from start to finish. I would highly recommend them to anyone looking for a great vehicle and excellent customer service!

I couldn’t have asked for a better dealership to work with. They were patient as we processed exactly what we wanted, and when we did decide the purchase was very painless and straightforward. It is a breath of fresh air to work with an honest and respectful team.

I didn't want to take out a second mortgage on the house, but that's what it felt like for just coming in to get my Tacoma serviced and then replacing the spark plugs. I understand the making money part of this, but gouging is a whole different animal. So, I won't be coming back for any services from your dealer. I've been a loyal Toyota person for many years, and felt that I got screwed!!!

The oil change service went well, the diagnostics let me know that the part was not working properly, The estimate is about $100 more than if I purchase the part through Toyota and not McDonald?

It was a great experience! Appreciate all the attention and details from Brenten, and also Andi and Travis were wonderful as well. AND, the pick up and delivery back of my NEW CAR after work was done was amazing! Thank you all!

Very easy to work with. Brenton was very helpful answering all our questions about our 2025 Grand Highlander Hybrid.

Jaime was great. Got us into a payment we could live with. Our saleman was slow, input our credit info incorrectly which caused a delay. It should not take over 5 hours. Also noted alcohol on our salemans breath as he leaned in to ask me to give him a favorable review.

The staff at McDonald Toyota treat you well. They are customer service driven. Thanks for helping us add another Toyota to our family.

We worked with Andi Mooney to get the make, model and color Highlander Hybrid that we wanted. She was willing to work with us to find "our" Highlander when the Toyota dealerships in the Albuquerque area were not. She located "our" Highlander at another dealership and arranged a trade to have it delivered to McDonald Automotive when it was built. She kept us apprised of its status and pending arrival date. She facilitated our delivery and set up several functions, especially Bluetooth service, that we would have otherwise struggled with.. It was a pleasure working with such a professional and customer oriented person. Following our great relationship working with Andi, we were passed off to Finance, Jaime Perez. As we went through all the papers necessary for our cash purchase of out Highlander, we repeatedly mentioned that we would need to take with us the documents we would need to title/register the vehicle in New Mexico. He assured us that they would be provided. When we finished, he handed us a large envelope and told us that all the documents we needed were in it. We took the envelope to the NM DMN [Department of Motor Vehicles] to title/register the Highlander. The DMV person told us that we could not title/register it because we did not have either a title or MCO [Manufacturer's Certificate of Ownership]. One or the other was required to title/register the vehicle in NM. He told us to call the dealer and see what they could do. We call Jaime and explained the situation to him. He did not appear to know what a MCO was or how to proceed. He transferred the call to the Title Clerk, Pam, who knew what an MCO was and said that she could provide one. Pam spoke with the DMV staffer and got things squared away. She told us that she would pull the purchase papers and prepare the document , to include an MCO, and overnight it to us. She called the next day to say that she had not received the purchase papers yet from Finance so was not able to prepare the documents, but that she would probably receive the purchase papers in a couple of days and would generate the needed documents and mail them to us then. Do not know why it takes over a week to get the papers from Finance, Jaime, to Pam particularly when it was a cash sale. We were charged $800 for services which McDonald Toyota of Fort Morgan was to perform to facilitate our purchase. One of the services was to provide our title/registration in an efficient and timely manner. We have NOT received this paid for service.

Rick Steph was obnoxious, calling me, hon, and trying to sell me the extended warranty when I already paid a premium for a Toyota Marisella was helpful and knowledgeable.